Frequently Asked Questions

Company

What does Himeya mean?

Our brand name is derived from the ‘Him’ of Himatsingka and the Sanskrit word ‘Ameya’, meaning boundless, pure.

Himêya seeks to refocus attention on things that impact our well-being — a restful night, a soothing space, and an invigorating bath. Our core philosophy is that resting better, helps us to live better and be better at everything we do.

Where do I direct Press or Marketing inquiries?

For press or marketing inquiries, please send an email to Press Press@HimeyaLife.com

Do you offer services for Business or Hospitality?

Yes, we are proud to offer exclusive pricing and services to our Hospitality partners. Please visit our Hospitality site to partner with us on commercial projects.

Where are your products made?

Himêya is an offering of the Himatsingka Group, a textile leader with a presence across Asia, Europe and North America. Vertically integrated across manufacturing, retailing and distribution, our portfolio carries some of the most prestigious wholesale and retail brands across geographies.

The Himatsingka Group is family owned since 1985. From pioneering global cotton mapping capabilities to our state-of-the-art mills in India, we embrace sustainable technology through ethical sourcing and conscious manufacturing.

Bedding

Where are your bedding products made?

Our Bed Collection is made from the purest pima cotton grown in our farms at San Joaquin Valley and manufactured in our state-of-the-art mills in India.

Our selection of percale and sateen sheets comprises of flat, fitted sheets, pillowcases, duvet covers in prints and plains and a bedding accessories such as quilts, dohars, bedspreads and decorative cushions.

What certifications do your bedding products have?

All of our bedding is Oeko-Tex, ISO 9001, 14000 & 18000 certified.

Do you offer organic products?

Our products are not certified organic because the organic label does not ensure that an item is non-toxic. Items made of fibres grown organically – but then processed with toxic chemicals – may still carry the organic certification label. Instead, we adhere to the Oeko-Tex certification, which surpasses all other standards in safety and environmental protection.

What is the thread count of your bedding?

Thread count is not the best way to measure the quality of your bedding. it’s largely a marketing gimmick, which is why you won’t find it listed in our product descriptions. To learn more about the thread count myth and the best way to determine the quality of your sheets, read our Journal story Here.

What is the difference in Himeya’s fabric finishes?

We do not artificially soften our fabrics with silicon, formaldehyde or toxic chemicals. At Himeya, you’re experiencing the fabric in its purest and most natural form, finished with natural plant extract finishes. Our fabrics will continue to soften with each wash.

What is the difference between a percale and a sateen weave?

Both percale and sateen are made using the finest ethically sourced cotton – the difference is a result of how they’re woven.

Our percales are made with 100% pure upland cotton in a classic one-over-one-under weave. Crisp, lightweight and cool to touch, our percale sheets soften with each wash. Percale is also very breathable and will get softer with continued use. Several brands use synthetic finishes to expedite this process, but at Himeya we have chosen to avoid such treatments on our products.

Our sateen sheets are made with 100% long-staple pima cotton in a four-over-one-under weave. Soft against the skin, our luxuriant sateen sheets are naturally wrinkle-resistant, with a subtle sheen that gently reduces with each wash.

Can I mix and match Himeya bedding?

Our sheet sets with a flat sheet and one or two pillowcases (basis size) are pre-bundled, but you can effortlessly mix and match these with our fitted sheets, printed and solid pillowcases, and duvet covers. A large part of our bedding collection be purchased a la carte, so you can mix and match as you like!

How deep are your fitted sheet?

Our percale and sateen fitted sheets are made with elastic edges. StayFit technology, a Himatsingka specialty, is also available with our Bliss fitted sheets to enable a comfortable stretch up to a mattress depth of 14” – 16”.

Bath

Where are your bath products made?

Our Bath Collection is made from the purest pima cotton grown in our farms at San Joaquin Valley and organic cotton, manufactured in our state-of-the-art mills in India.

Do you offer organic products?

Our Terrain collection of bath products is made from 100% GOTS certified organic cotton.

How are pima cotton towels different from others?

Pima is considered the finest cotton in the world. The extra-long staple fibres make true pima extra soft and extra strong. Authentic pima cotton is a luxuriously smooth fabric that is resistant to fraying, tearing, pilling, wrinkling, and fading.

How should I care for my towels?

Cotton is as easy to care for as it is comfortable. Follow these simple tips to learn how to care for cotton fabric and keep your cotton products looking and feeling beautiful, wash after wash.

Machine wash cold with similar colors using mild detergent.

Do not bleach

Tumble dry low.

Orders

What if I need to modify the contents of an unshipped order?

You could write to us at info@himeyalife.com.

How do I check my order status?

You can track your order by clicking on the tracking no. sent to your mail.

What methods of payment do you accept?

We accept payment through Debit/credit card, wallets, Netbanking, UPI.

Can I Change my billing address?

Billing address should be the same as the address on your credit card for successful payment processing.

How will I know that my order is confirmed?

After you make your selection and checkout an auto confirmation will be sent to your mail.

Where can I buy your products?

We are also available at select Multi-Brand Outlets and Retailers across India apart from our global ecommerce site.

When will my credit/debit card be charged?

Your credit card will be charged at the time of placing your order through our secured payment gateway. An online real–time authorization is done through the payment gateway.

Will I be charged taxes, duties, levies ?

The MRP for all our products are inclusive of taxes, levies, duties and incidental charges.

How do I cancel my order?

We do not accept cancelations once the payment has been received. To know the status of the order please write to us at Info@HimeyaLife.com

What is your return policy?

If you are unsatisfied with your purchase for any reason, we are happy to accept returns within 10 days provided the product is unused or damaged for both domestic and international orders. Returns will be refunded in the original method of payment. You must notify us of your items for return within 10 days of delivery receipt to be eligible for a refund.

Please note we do not accept returns on sale items. Shipping and handling fees are non-refundable for domestic or international orders.

Shipping

Where does Himêya ship?

Our shipping partners cover most of the domestic & international locations, inorder to confirm if your order is serviceable please check by entering your pincode at checkout.

How is my order shipped?

We partner with the best shipping agencies to ensure your orders reach you safe and on time.

What if I need to change my shipping address?

Please write a Info@HimeyaLife.com with your revised shipping address.

How much does shipping cost?

We offer free domestic ground shipping for order above INR 999.
We calculate the cost of shipping, taxes and duties upfront for international orders so that you don't have any additional fees when your order arrives. Please note, duties and other international shipping charges are non-refundable.

When will I get my order?

Domestic orders where items in stock will be ready for delivery within 24 hours. Orders placed from non-metropolitan areas will take an extra 4-5 days for delivery.
International orders typically take 10-15 days to process, ship and clear customs.

Hospitality

What is the difference between retail and hospitality bedding?

Unlike our retail line, our hotel-grade bedding can withstand commercial laundering and custom-confection specific to housekeeping needs.

Who is eligible to be a hospitality partner?

Our program is open to Hotel Managers, Design Professionals and Business Owners, who would like to partner with us to enhance their guests’ experience.

What is the lead time for hospitality orders?

We require a 12-14-weeks lead time for large hospitality orders (100+ sets). Smaller requests, or reorders may be processed without a lead time, depending on inventory available. Please note that shipping may take 8-10 business days.

How do I become a hospitality partner?

Click here to complete our hospitality application. You will receive notification of your membership status within 2 business days.

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